FAQ

Shipping

Do you ship internationally?
Yes! We ship to 27 countries worldwide. International orders have a flat shipping rate of $20.

How long does shipping take?
US orders typically arrive within 6–15 business days. International orders typically arrive within 10–20 business days, depending on your location and local customs processing.

Is shipping free?
Yes, for US orders over $70. Orders under $70 ship for a flat rate of $8. Express shipping is available for $15.

Will my order arrive in one package?
Yes! All items in your order are consolidated into one shipment and delivered directly to your address.

Orders

Can I track my order?
Yes! You'll receive a tracking number by email once your order has shipped.

How quickly are orders processed?
Orders are processed within 24–72 hours of being placed.

Returns

What is your return policy?
Please visit our Return & Refund Policy page for full details.

Products

What kind of products do you sell?
We offer a curated selection of premium pet products including but not limited to toys, apparel, grooming tools, and travel accessories primarily for dogs and cats. Products added regularly.